Frequently Asked Questions
Shipping & Returns
What are the shipping costs?
Recreation At Home offers free shipping within the United States.
How long is the delivery time?
The delivery time is typically 6–9 working days (Monday to Friday), which includes 1–2 days for processing and 5–7 days for shipping.
For information about delivery times please check our Shipping Policy.
Return and Refund
Is the return shipping free?
No, Recreation At Home does not cover the return shipping costs made by the customer.
I want to cancel my order. What should I do?
If you wish to cancel your order, contact us as soon as possible at sales@recreationathome.com. Please note that we cannot guarantee cancellations once the order has been processed.
What should I do if I want to return my order outside the return period?
Please make sure to submit your return within the 30-day period before the return window closes. After this period, we will no longer accept your return.
Please check our Return and Refund Policy for information about returns.
Orders
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please take photos of the issue and email them to us at sales@recreationathome.com. We will investigate the issue and ensure you receive the correct item or a replacement as quickly as possible.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM EDT
Email: sales@recreationathome.com
Phone: +13022573904
Recreation At Home is operated by KP Stores LLC, a company registered in the United States.
Company Number: 7334411
DUNS Number: 119038835
Address:
8 The Green Suite,
Suite A,
Dover, DE 19901